FAQ

FAQ

What countries do you ship to?
We currently sell and ship within selected European Union countries.

How long does shipping take?
Estimated delivery time is usually 10–20 business days, depending on the product, supplier location, and destination country. Delivery times are shown during checkout whenever available.

How much does shipping cost?
Standard shipping costs €8.90. Free shipping may be available for orders over €100, depending on the shipping settings shown at checkout.

Can products ship from different locations?
Yes. Orders may be fulfilled by trusted partner suppliers and may ship from different warehouse locations depending on product availability and destination.

Will I receive tracking information?
Yes. If tracking is available for your order, the tracking number will be provided after shipment.

Can I return a product?
Yes. Customers may request a return within the period stated in our Return and Refund Policy. Please contact us before sending any item back.

Who pays for return shipping?
Unless the item is defective, damaged, or incorrect, the customer is responsible for the return shipping costs.

What should I do if my order arrives damaged or incorrect?
Please contact us as soon as possible after delivery with your order number, a description of the issue, and photos if relevant.

How can I contact you?
Please contact us by email or WhatsApp:

Email: admin@airec.ltd
Telephone / WhatsApp: +357 99 248659